Children and Young People Out of Hours Advice Line


CAMHS has launched a new out-of-hours advice line for people living in the Cheshire and Wirral area.  The advice line is open to everyone (children, young people, relatives, teachers, other professionals) and allows people to talk to a mental health professional if they are concerned or would like advice about a child or young person's mental health.  The line runs from 5-10pm (Monday to Friday) and 12-8pm (Saturday and Sunday).

Service Details

Ancora House, Chester, CH2 1BQ (directions displayed on map)
Cheshire and Wirral Partnership NHS Foundation Trust
Service Type:
Health and Wellbeing
Age Band:
  • Early Years (Under 5)
  • Children (5-18)
  • Young Adults (14-25)
Age Range:
Open to anyone calling about a child or young person who is aged 0 to 18
Is a referral required?:
Accepted referral methods:
  • Via CAMHS (Child and Adolescent Mental Health Services)
  • Via GP or Health Professional
  • Via Jobcentre Plus
  • Via Early Years setting
  • Via School
  • Via College or post-16 provider
  • Via Children’s Social Care
  • Via Adult Social Care
  • Via Cheshire East Housing Options Team
  • Via Voluntary Agencies
  • Via Youth Offending Team and/or Youth Prevention Team
  • Via Youth Support Service
  • Via Local Area Coordinators
Additional Referral Information:
All of the above can provide young people with our contact details; they do not need to notify us that they have done this. All of the above can also call us themselves if they are concerned about a child's mental health.
Provides support to:
  • People with an autistic spectrum disorder
  • Carers
  • People at risk of domestic abuse
  • Drug and/or alcohol misuse
  • People with eating disorders
  • People with SEN/learning disabilities
  • People with mental health difficulties
  • Young Carers
  • Teenage Parents
  • LGBT+
  • Minority Groups
  • People with challenging behaviour
Areas covered in Cheshire East:
  • All Areas of Cheshire East
Service operates in the following neighbouring local authorities:
  • Cheshire West and Chester
How is the service provided?:
  • Telephone
Sector Type:
  • Health Services

Opening Times

Days service available:
  • Every day
  • Evenings only
Opening Times - Monday:
5 - 10pm
Opening Times - Tuesday:
5 - 10pm
Opening Times - Wednesday:
5 - 10pm
Opening Times - Thursday:
5 - 10pm
Opening Times - Friday:
5 - 10pm
Opening Times - Saturday:
12 - 8pm
Opening Times - Sunday:
12 - 8pm
Additional Opening Times:


The following documents related to this service are available for download:

This page was last updated on 09 July 2018

Leave feedback

This page was last updated on 09 July 2018


Contact Details

01244 397644 (Advice Line)