Care Act Advocacy


The Care Act advocacy service works to help individuals aged 16 and over and their carers who have a substantial difficulty in engaging in the social care assessment and planning process. Care Act advocates can support an individual with assessments, care and support planning, care reviews, safeguarding enquiries and to submit appeals.

In essence an advocate represents a sort of unconditional ally for a vulnerable individual, they may in fact be the only person in that individual’s life who is on their side. Our Advocacy services are free, confidential and independent. Our services can be provided following a referral from a health or social worker professional, if deemed necessary, following an assessment of your needs. Cheshire Advocacy Hub provides the following advocacy services: 
• Independent Mental Health Advocacy 
• Independent Mental Capacity Advocacy, DOLS & paid RPR 
• Independent Advocacy under the Care Act 2014

Service Details

Sension House, Denton Drive, Northwich, Cheshire, CW9 7LU (directions displayed on map)
Age UK Cheshire
Service Type:
Age Range:
16 years and over
How is the service provided?:
  • Face to face
Accepted referral methods:
  • Via GP or Health Professional
  • Via Adult Social Care
Areas covered in Cheshire East:
  • All Areas of Cheshire East
Is a referral required?:
Communication aids and support available:
  • Large Print Material
  • Translated Material
  • Use of symbols/pictures
  • Makaton
Provides support to:
  • People with an autistic spectrum disorder
  • People with dementia
  • People with SEN/learning disabilities
  • People with mental health difficulties
  • Older people
  • People with physical disabilities
  • People with sensory impairment
  • People with an acquired brain injury
Sector Type:
  • Voluntary
  • Registered Charity
Home visits available?:
Eligibility criteria:
Individuals have to be deemed by the Local Authority to have a Substantial difficulty in engaging in the assessment process and be deemed as unbefriended having nobody appropriate to support.
Additional Referral Information:
Referrals accepted from NHS and Local Authority only.

Opening Times

Days service available:
  • Weekdays only
Opening Times - Monday:
09.00 - 17.00
Opening Times - Tuesday:
09.00 - 17.00
Opening Times - Wednesday:
09.00 - 17.00
Opening Times - Thursday:
09.00 - 17.00
Opening Times - Friday:
09.00 - 17.00
Opening Times - Saturday:
Opening Times - Sunday:
Additional Opening Times:
Out of hours answerphone available

This page was last updated on 04 June 2019

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This page was last updated on 04 June 2019


Contact Details

Contact Name:
Triage Team
0333 366 0027