Customer Care (Formerly PALS)


The Customer Care Team provides a free, impartial and confidential service at Leighton Hospital, Crewe; Victoria Infirmary, Northwich and Elmhurst Intermediate Care Centre, Winsford. The Team will guide you, your family and friends through the different services available within the Trust. We will liaise with staff, managers and other health and social care organisations on your behalf to resolve your concerns.

We offer advice on the complaints process, provide information on how to seek independent advice if you wish to make a complaint and we can provide information on local NHS services.

We are also very pleased to receive compliments and thanks for the care and treatment you have received and ensure relevant staff receive copies of letters and emails that have been sent to us.

Service Details

Leighton Hospital, Middlewich Road, Crewe, Cheshire, Cheshire, CW1 4QJ (directions displayed on map)
Mid Cheshire Hospitals NHS Foundation Trust
Service Type:
Health and Wellbeing
Age Range:
All age groups
Age Band:
  • Early Years (Under 5)
  • Children (5-18)
  • Young Adults (14-25)
  • Adults (18+)
  • Older People (65+)
How is the service provided?:
  • Telephone
  • Post
  • Email
  • Face to face
Areas covered in Cheshire East:
  • All Areas of Cheshire East
Service operates in the following neighbouring local authorities:
  • Cheshire West and Chester
Communication aids and support available:
  • Hearing Loop
  • Large Print Material
  • Materials in Braille
  • Translated Material
Additional information for assistance with communication:
Additional specialist communication available via BIG Word. Please request for translation material, large print material and materials in Braille. Paging devices to help patients with hearing and visual impairment
Accessibility aids and support available:
  • Accessible Parking
  • Accessible Toilet/Changing Facilities
  • Fully Wheelchair Accessible
Additional information for assistance with accessibility:
Wheelchair access via all hospital entrances. Toilet/changing facilities in main reception area. Various car parks on site

This page was last updated on 04 January 2018

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This page was last updated on 04 January 2018


Contact Details

Contact Name:
Customer Care Manager
01270 278098