As a fully commissioned service from Cheshire East County Council, Kooth.com is a free, safe, confidential and non-stigmatised way for young people to receive counselling, advice and support on-line. This very popular service is used by large numbers of young people and delivers over 20,000 counselling sessions each year. Staffed by fully trained and qualified counsellors and available until 10pm each night, 365 days per year, it provides a much needed out of hours service for advice and support.

Service Details

Xenzone Ltd, Statham Link, Lancastrian Office Centre, Talbot Road, Old Trafford, Manchester, M32 0FP (directions displayed on map)
Xenzone Ltd
Service Type:
Health and Wellbeing
Age Range:
11 to 19 (25 with a disability)
Age Band:
  • Children (5-18)
  • Young Adults (14-25)
  • Adults (18+)
Is a referral required?:
Accepted referral methods:
  • Self referral
  • Via CAMHS (Child and Adolescent Mental Health Services)
  • Via GP or Health Professional
  • Via Jobcentre Plus
  • Via Early Years setting
  • Via School
  • Via College or post-16 provider
  • Via Children’s Social Care
  • Via Adult Social Care
  • Via Cheshire East Housing Options Team
  • Via Voluntary Agencies
  • Via Youth Offending Team and/or Youth Prevention Team
  • Via Youth Support Service
Additional Referral Information:
Young people can be signposted to www.kooth.com where they can register on the service. Young people can go to www.kooth.com and register themselves. Further information about Kooth can be found on www.xenzone.com
Provides support to:
  • People with mental health difficulties
How is the service provided?:
  • Online
Waiting List:
Areas covered in Cheshire East:
  • All Areas of Cheshire East
  • Alsager
  • Congleton
  • Crewe
  • Knutsford
  • Macclesfield
  • Nantwich
  • Poynton
  • Wilmslow
Service operates in the following neighbouring local authorities:
  • City of Manchester
  • Shropshire
  • Trafford
  • Warrington
Additional information for assistance with communication:
Website applies with web standards. Promotional materials and information available in Welsh

Opening Times

Days service available:
  • Every day
Opening Times - Monday:
12:00 - 22:00
Opening Times - Tuesday:
12:00 - 22:00
Opening Times - Wednesday:
12:00 - 22:00
Opening Times - Thursday:
12:00 - 22:00
Opening Times - Friday:
12:00 - 22:00
Opening Times - Saturday:
18:00 - 22:00
Opening Times - Sunday:
18:00 - 22:00
Additional Opening Times:
Site opens on bank holidays

This page was last updated on 04 January 2018

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This page was last updated on 04 January 2018


Contact Details

Contact Name:
Lana Nagle
07930 532638
0845 330 7090
0161 601 0270