Cheshire East Information Advice and Support (CEIAS)


The service is free and impartial. It provides information advice and support to parents, carers and young people aged 0-25 with special educational needs or disabilities who live in Cheshire East. Staff and trained volunteers work with parents and young people and can provide telephone or email advice. In addition, a member of the team can visit parents at home or can accompany them to meetings if required. We will always do our best to accommodate the needs of our parents and young people.  Our role is to make sure parents and young people have the information they need to help them to take part in discussions with staff from education health and care services. It is important that they understand all the possible options open to them. They can then discuss how they would like to be helped so that they can move forward successfully.

We can signpost parents, carers and young people to other more specialist advice and support including services offered by voluntary organisations. This might include help with housing, health and employment.

Families who need help with the new Education Health and Care assessments or information about Personal Budgets can request assistance from an Independent Supporter. These people will be recruited locally and receive accredited training.

We have a range of leaflets and a website which provides current and impartial advice and guidance and also lists helpful addresses.

We hold regular information events and work closely with the Parent Carer Forum.

Our brief is to empower parents and young people and not to overpower them

Service Details

Floor 4, C/O Municipal Buildings, Earle Street , Crewe , CW1 2BJ (directions displayed on map)
Cheshire East Council
Service Type:
Information and Advice
Age Range:
0 - 25 years old
Age Band:
  • Early Years (Under 5)
  • Children (5-18)
  • Young Adults (14-25)
  • Adults (18+)
Is a referral required?:
Accepted referral methods:
  • Self referral
Additional Referral Information:
We prefer parents, carers and young people to contact us directly. We ask other services to pass on our details to parents and young people. It is important for families and young people to choose to work with the service and to know that this is an impartial and independent service.
Eligibility criteria:
Parents and carers of children aged between 0 and 25 who have a special educational need or disability and live in Cheshire East. Young people aged between 16 and 25 who have a special educational need and disability and live in Cheshire East.
Waiting List:
No Waiting List
Capacity of service:
There are 5 members of the team who are mainly employed on a part-time basis. We also have 4 part-time Independent Supporters who have a very specific role to support families and young people who are applying for an Education Health or Care assessment or who require information about Personal Budgets.
How is the service provided?:
  • Telephone
  • Post
  • Email
  • Face to face
  • Texting
Additional information on how service is provided:
At planned free events for parents
Areas covered in Cheshire East:
  • All Areas of Cheshire East
Communication aids and support available:
  • Large Print Material
  • Materials in Braille
  • Translated Material
Additional information for assistance with communication:
Translated material, large print material and materials in Braille available on request.

Opening Times

Days service available:
  • Weekdays only
Opening Times - Monday:
9.00 - 17.00
Opening Times - Tuesday:
9.00 - 17.00
Opening Times - Wednesday:
9.00 - 17.00
Opening Times - Thursday:
9.00 - 17.00
Opening Times - Friday:
9.00 - 17.00
Opening Times - Saturday:
Opening Times - Sunday:
Additional Opening Times:
Parents, carers and young people can call the number above when the office is closed and leave a message or send an email to the address above. The phone line is often busy but callers are advised to leave a message and they will receive a call back. Calls and emails are usually responded to on the day they are received. Every email and call will be answered.


The following documents related to this service are available for download:

This page was last updated on 26 June 2018

Leave feedback

This page was last updated on 26 June 2018


Contact Details

Contact Name:
Any member of the team
0300 123 5166